Deposits of 50% of tour and 100% of all “Extras” are due at the time of tour reservation.

Balances are due 45 days before the tour – your tour can be cancelled if balance is not paid on time

If you give notice of cancellation before the tour:

91+ days    -  100% refund less $250 per person or can change date for $150/pp

90-60 days – 50% refund or can change date for $150/pp

59-30 days – 25% refund or can change date for $250/pp

29-0 days   –  No refund or transfers

Written notice by e-mail no later than the above deadlines to apply proper credit to your account. tours@crossroadsbiketours.com

We highly recommend Booking Protection or Trip Insurance. We have seen many reasons people need to cancel due to accident, illness, family members having illness, jury or military duty, fire and pregnancy. All of these are covered with our Booking Protection, which you will have the option to purchase at checkout or you can purchase your own trip insurance or check your homeowners’ or credit card policy for coverage.

Crossroads Bike Tours provides Booking Protection as an option at check out.  This is protection on just the cost of the tour.  Trip insurance can be purchased by outside companies like Allianz or Faye and covers more than just the tour trip cost.  Here is an article from Forbes Advisor about trip insurance.

Crossroads is your local tour expert and we utilize our quantity discounts for selected dates at our quality accommodations and pass our savings on to you. We only charge for what you need and do not have added charges like blueprints to raise your costs. At Crossroads Bike Tours, our planning saves you time and money so you have the confidence to just go out and ride.

A Fully-Supported Bike tour is our “5-Star Service” including three trip leaders—two ride bikes with the group (one in front and one in the rear) and one that supports the group in a van. We will provide minor bike repair while on the trail and give you the flexibility to ride in the van at any time on the route.  In addition, lunches are included in the pricing as well as full luggage handling to each accommodation, dinner reservations and transportation and we ensure your bikes are ready each day for your ride.

A Self-Guided Biking tour does not include a trip leader nor support van during your ride. You are responsible for navigating the trail using our GPS mapping, handling  bike repairs, and completing the entire ride that is scheduled for the day.  We book your rooms, provide transportation to the start of the trail, apps for your mapping and tour information   You can also purchase luggage shuttle, bike rentals and hotel before or after the tour.

 Travel Protection

We strongly recommend purchasing travel protection as Crossroads Bike Tours is unable to make exceptions to refund for costs incurred due to the impacts of illness before or on tour.   Travel insurance is available upon checkout.

Yes.  The dates on the websites are dates that are the best to ensure restaurants and hotels are available.  However, if those dates don't meet your schedule, we will be happy to book other dates for your depending on availability, at no additional cost.

Yes, please do!  We encourage it! If you’re needing a rental, we have Hybrid, Gravel (on some tours) and E-bikes for your to rent.  You can bring your seat as that will help with your comfort level on the trail. If you bring your pedals and shoes, be sure to bring a wrench to take off the pedals after your ride as there is no one available to make the switch.  

 We do ask that before your trip, you take your bike to get a routine tune-up, check the tires and double check that it’s ready for riding.

Sure! If that’s the kind of bike you’d like to experience your tour on, then by all means bring it along. We recommend our guests maintain a speed of 10 miles per hour, so consider your bike of choice’s capabilities before making your final decision.  Please let us know if you are bringing a bike other than a standard bicycle so we can ensure room in our trailer.

If you have your own personal electric bicycle and would like to bring it to ride on the tour, please bring it along! If you need to rent an e-bike, please call us and we will set you up. E-bikes are more expensive to rent per day.

Most of our tours do pass through tunnels but only the GAP- C&O and Mickelson require lighting.  Please bring lights along if you plan on using your bike in the evenings after the tour.

We recommend you have a bike lock for your bike.  It is better safe than sorry or walking!!   At each hotel in the evening there is a secure place to store your bike.  At lunch your bikes are usually right outside the door with the other bikers and we haven't had any issues with bikes gone missing.

Yes and No. Guides are only available on fully-supported rides. They can handle light maintenance and routine mechanics. Of course we’ll fix your flat, adjust your seat and put air in your tires should you need it. Each trailer is equipped with a tool kit, as well as spare tires and tubes. If a replacement is needed on a rental bike, we’ll switch out the tube or tire. If your personal bike needs a replacement, the price of the part will be added to your tour cost.

No - self-guided tours do not have bike support

On all of our tours, shuttles are either part of the tour or can be purchased.  Each tour location is a little different but you only need to park at one end of the tour and we will bring you back to your car at the end.

KATY starts in St. Charles, MO near the St. Louis International Airport (STL).  

GAP Trail you fly into Pittsburgh

C&O Trail you fly into one of the Washington DC airports (Reagan is the closest)

Mickelson Trail - you fly into Rapid City, SD

Prince Edward Island Tours fly into Charlottetown, PE CANADA

Le P'tit Train du Nord tours fly into Montreal, QC CANADA

Florida SunCoast fly into Tampa or St. Petersburg FL airports

The single supplement fee is cost for one person in the room.  Our listed rates are based on 1 bed - 2 people in room and the Single Supplement is the cost of 1 bed with 1 person in room.

Emergencies happen, you never know when a medical or family crisis may occur that will force you to change your vacation plans. Crossroads Bike Tours does offer Trip Insurance at checkout however below are a few great travel insurance suggestions:

Sports Cover Direct  https://www.sportscoverdirect.com/insurance/cycling-insurance/

Berkshire Hathaway Travel Protection https://www.bhtp.com/?gclid=EAIaIQobChMIiI6X45D74gIVCL3sCh3HoAX-EAAYBCAAEgLh5_D_BwE

We offer 3 rooming options, Queen with 2 people, Queen with 1 person and 2 beds in one room.  In some cases where people want 2 beds in one room they might actually receive 2 rooms due to a location only offering one bed per room.  

Yes! All the trails have water available at most Trailheads from April - October.  We recommend 2 water bottles for the trail.  On Fully supported rides, at every support stop, there will be a cooler with ice water and energy drinks for you to refill. We will also have energy bars and other items to keep you fueled during your ride. There are also drinks available in some of the towns you pass through.

Possibly.  On many of the tours you pass through small towns with few restaurant options.  During your day ride, we recommend having your own food available.  At most lodging towns there are options for gluten-free and vegetarian diets.

You will enjoy your ride more if you have been riding your bike on a regular basis for the past 30 – 60 days.  Getting your rear end accustomed to long rides is almost as important as preparing the rest of your body. You aren’t training for the Olympics however you do want to ensure your body can handle the 30-40 miles a day with occasional breaks.  We are not into speed on these tours but you should be able to maintain a 10 mph pace at the minimum.  All of the trails have crushed limestone so there is a constant drag on your bike.  You will see a 2-3 mph reduction in speed from other smooth surface rides.

Gratuities are not part of your tour.  

Gratuities are not expected but very much appreciated.

For self-guided tours, you are expected to ride each day to the next destination.  If you want to be shuttled to your next location you will need to call the shuttle company or taxi to see if they have a driver available and pay the cost of the transfer.

For Fully-supported rides, we have our support vehicle along the route when we are on the trail. If you feel like taking a break, our guides will be waiting for you with the van and trailer, as well as some much-deserved food and drink. It’s at these times that you can make the decision to continue riding for another leg, or hop in the van for a break. The guide driving the van will appreciate the company!

For the Self-guided tour you are expected to carry your bags unless you have purchased luggage shuttle for your bags.   If you purchased luggage shuttle then you will leave your bags in the lobby of your hotel and your bags will be in the lobby of your next hotel by 4pm so bags won't be available during your ride.

For the Fully-Supported ride, during the KATY ride your luggage will be in the SAG trailer. We recommend bringing along a backpack, or a day pack to keep in the van and store your essentials. That way if you’re missing something out on the route, you can just dive into the van at a support stop.

On our Fully-supported tours, yes, they can ride in the van at regular trip cost. We do not offer discounts to guests who choose not to ride a bike, but welcome their company if they would like to join the trip.

Here is the packing list we recommend for bike tours:

Bike, helmet, accessory bag, spare tubes, pump (all included with rental bike along with water cage)

bike wear, riding pants, riding shoes, cycling socks, rainwear, windbreaker, bike gloves, layers(check temps)

sunglasses, sunscreen, lip balm, bug spray, headphones

Cell phone, charger, Drivers License, cash, credit cards, medicine, medical info.

water bottle,  snacks, water, power drink?

After riding clothes, jacket, shoes, socks, underwear, toiletries, swim suit

Only in extreme circumstances do we cancel a tour. Trips depart rain or shine! However, in the unlikely event of a severe weather event, a tour may be cancelled.

If you want to drive to your next destination, you will need to call a shuttle company or taxi the day before to see if you can ride with the luggage transfer or if an additional vehicle can be arranged. You would be responsible for the cost of an additional transfer vehicle should you require it. 

You should have spare tubes and you or someone in your party should be able to change your own tire.

You or someone in your party should be able to do very minor repairs such as putting your bike chain back on if it falls off and making slight adjustments to your brake pads. For other more serious repairs, you can call our office and we will find the closest bike shop and provide phone assistance.

We highlight bike shops in our app for information on the trail.

You should contact the local emergency number that is provided in your guide Book. After contacting emergency services at your destination, please contact our office for any assistance you may need, or to advise if you will continue the tour. We also recommend traveling with a first aid kit for minor injuries.

Yes, we do! Please contact our office to request a Hybrid, Gravel or E-bike, subject to availability.

When you leave a hotel or BnB they will instruct you to the designated luggage drop-off area and your bags will be in the next location in the lobby.

WAIVER & RELEASE OF LIABILITY, ASSUMPTION OF RISK, AND INDEMNIFICATION AGREEMENT

By purchasing a tour with Crossroads Bike Tours, Inc., I desire to participate in the activity described above, and all activities related or connected thereto (the “Activity”), organized by Crossroads Bike Tours, LLC (the “Company”). In consideration of being permitted to participate in the Activity, I hereby agree to all the terms of this Waiver of Rights and Release of Liability, Assumption of Risk, and Indemnification Agreement (this "Agreement ").

• Assumption of Risk: I understand that participation in the Activity involves inherent risks and dangers, including serious injury or death, contact with other participants, equipment failure, inadequate safety equipment, imperfect trail conditions, imperfect weather conditions, and property damage or loss. These may result not only from my own actions, inactions, or negligence, but also from the actions, inactions, or negligence of others. Further, there may be other risks not known to me or reasonably foreseeable at this time. I understand the risks involved, and I voluntarily and freely assume the risks of the Activity and those risks that may occur as a result of my participation in the Activity.
• Release from Liability: I fully and forever waive, release, and discharge Company and its respective affiliates, members, employees, agents, successors, assigns, and all others involved in the Activity (collectively “Releasees”) from any and all injuries, losses, damages, claims, demands, lawsuits, expenses, including attorney fees and any other liability of any kind (collectively “Claims”) arising out of or in connection with my participation in the Activity, even if it is due to the negligence, omission, or other fault of Releasees.
• Indemnity: I agree to defend, indemnify, and hold harmless Releasees from and against any and all Claims incurred by Releasees or paid by them to any person resulting from or related to my participation in the Activity.
• Health and Safety: I represent that I am in good health, in proper physical condition, and do not have any medical or other conditions that would impair my ability to participate in the Activity. If at any time I believe conditions to be unsafe or am no longer in proper physical condition to participate in the Activity, I will immediately discontinue further participation, assuming all risks inherent in discontinuing further participation. I agree to: (a) follow any and all instructions, recommendations, and cautions of Company, its employees, and its agents at all times during the Activity; (b) comply with all applicable laws and trail rules while participating in the Activity; (c) not operate any bicycle during the Activity while under the influence of any intoxicant, prescription medicine, or other drug that would impair my ability to operate a bicycle; (d) wear a bicycling helmet at all times during the Activity; and (e) accept responsibility for the condition and adequacy of my riding equipment and any equipment provided for my use. 
• Publicity: I grant Company an irrevocable and unrestricted right, license, and authority to use my name, photos, and likeness, at Company’s sole discretion, for informational and marketing purposes. 
• Medical Treatment and Expenses: I consent to receive medical treatment which may be deemed necessary in the event of any illness, accident, or injury, or medical emergency resulting from or in connection with my participation in the Activity. I understand that I am solely responsible for all costs related to such medical treatment or medical transportation.
• Miscellaneous: This Agreement shall be binding upon and enforceable against me, my personal representatives, spouse, assigns, and heirs. If any portion of this Agreement is held invalid, the remainder shall not be affected and shall continue in full force and effect. The terms of this Agreement shall continue from this date forever.

I HAVE READ THIS AGREEMENT AND FULLY UNDERSTAND ITS TERMS. I UNDERSTAND THAT I AM VOLUNTARILY GIVING UP SUBSTANTIAL RIGHTS. BY PURCHASING A TOUR I  AGREE FREELY AND VOLUNTARILY, WITHOUT INDUCEMENT, ASSURANCE, OR GUARANTEE BEING MADE TO ME.

Gratuities for the shuttle, hotels, and restaurants (where Crossroads Bike Tours pay the bill) are included in the cost of the tour.

Gratuities for the guides on the tour are entirely at your discretion based on the level of service you receive. 

Gratuity is not included in the tour.  Shuttle service, hotel personnel always appreciate but do not expect tips.  Tips are entirely at your discretion based on the level of service you receive.