Deposits of 50% of tour and 100% of all “Extras” are due at the time of tour reservation.

Balances are due 60 days before the tour – your tour can be cancelled if balance is not paid on time

Changes: $40 Change Fee for each change after 7 days of purchase

Cancellations: If you give notice of cancellation before the tour:

91+ days    -  100% refund less $250 per person or can change date for $150/pp

90-60 days – 50% refund or can change date for $150/pp

59-30 days – 25% refund or can change date for $250/pp

29-0 days   –  No refund or transfers

Fees are not included in the refund

Written notice by e-mail no later than the above deadlines to apply proper credit to your account. tours@crossroadsbiketours.com

We highly recommend Booking Protection or Trip Insurance. We have seen many reasons people need to cancel due to accident, illness, family members having illness, jury or military duty, fire and pregnancy. All of these are covered with our Booking Protection, which you will have the option to purchase at checkout or you can purchase your own trip insurance or check your homeowners’ or credit card policy for coverage.

Crossroads Bike Tours

Crossroads Bike Tours has a Booking Protection Option available at the checkout of your tour. Our customers can gain access to comprehensive coverage for a fee that varies from 6 to 7% of their booking total. This will entitle you to a refund if you are unable to attend the experience due to any of the reasons covered. Listed below are some of the covered reasons:

* Transportation disruption

* Accident or illness of ticket holder or member of immediate family (not pre-existing conditions)

* Jury or military duty

* Personal emergency (e.g. burglary or fire)

* Pregnancy

* Extreme weather causing a delay in reaching the destination

Booking Protection is not Travel Insurance and does not provide health insurance when traveling.

Customers will have the option to add this at checkout. If a customer uses a payment plan the booking protection fee will be collected at the time of the first payment. All claims will be handled directly through our provider “Cover Genius” and not Crossroads Bike Tours. Please read the entire eligibility requirements at check out of your tour purchase for complete details.

Not every customer is eligible for this insurance due to State Regulations. If you do not receive Booking Protection at checkout, it cannot be added after purchase. Trip Insurance can be purchased on your own through several different companies after purchase such as Allianz. If you are eligible for this coverage, you will find it on our booking site after the “contact details” are provided and before payment

Crossroads is your local tour expert and we utilize our quantity discounts for selected dates at our quality accommodations and pass our savings on to you. We only charge for what you need and do not have added charges like blueprints to raise your costs. At Crossroads Bike Tours, our planning saves you time and money so you have the confidence to just go out and ride.

A Fully-Supported Bike tour is our “5-Star Service” including three trip leaders—two ride bikes with the group (one in front and one in the rear) and one that supports the group in a van. We will provide minor bike repair while on the trail and give you the flexibility to ride in the van at any time on the route.  In addition, lunches are included in the pricing as well as full luggage handling to each accommodation, dinner reservations and transportation and we ensure your bikes are ready each day for your ride.

A Self-Guided Biking tour does not include a trip leader nor support van during your ride. You are responsible for navigating the trail using our GPS mapping, handling  bike repairs, and completing the entire ride that is scheduled for the day.  We book your rooms, provide transportation to the start of the trail, apps for your mapping and tour information   You can also purchase luggage shuttle, bike rentals and hotel before or after the tour.

 Travel Protection

We strongly recommend purchasing travel protection as Crossroads Bike Tours is unable to make exceptions to refund for costs incurred due to the impacts of illness before or on tour.   Travel insurance is available upon checkout.

Yes.  The dates on the websites are dates that are the best to ensure restaurants and hotels are available.  However, if those dates don't meet your schedule, we will be happy to book other dates for your depending on availability, at no additional cost.

Yes, please do!  We encourage it! If you’re needing a rental, we have Hybrid, Gravel (on some tours) and E-bikes for your to rent.  You can bring your seat as that will help with your comfort level on the trail. If you bring your pedals and shoes, be sure to bring a wrench to take off the pedals after your ride as there is no one available to make the switch.  

 We do ask that before your trip, you take your bike to get a routine tune-up, check the tires and double check that it’s ready for riding.

Sure! If that’s the kind of bike you’d like to experience your tour on, then by all means bring it along. We recommend our guests maintain a speed of 10 miles per hour, so consider your bike of choice’s capabilities before making your final decision.  Please let us know if you are bringing a bike other than a standard bicycle so we can ensure room in our trailer.

If you have your own personal electric bicycle and would like to bring it to ride on the tour, please bring it along! If you need to rent an e-bike, please call us and we will set you up. E-bikes are more expensive to rent per day.

Most of our tours do pass through tunnels but only the GAP- C&O and Mickelson require lighting.  Please bring lights along if you plan on using your bike in the evenings after the tour.

We recommend you have a bike lock for your bike.  It is better safe than sorry or walking!!   At each hotel in the evening there is a secure place to store your bike.  At lunch your bikes are usually right outside the door with the other bikers and we haven't had any issues with bikes gone missing.

Yes and No. Guides are only available on fully-supported rides. They can handle light maintenance and routine mechanics. Of course we’ll fix your flat, adjust your seat and put air in your tires should you need it. Each trailer is equipped with a tool kit, as well as spare tires and tubes. If a replacement is needed on a rental bike, we’ll switch out the tube or tire. If your personal bike needs a replacement, the price of the part will be added to your tour cost.

No - self-guided tours do not have bike support

On all of our tours, shuttles are either part of the tour or can be purchased.  Each tour location is a little different but you only need to park at one end of the tour and we will bring you back to your car at the end.

KATY starts in St. Charles, MO near the St. Louis International Airport (STL).  

GAP Trail you fly into Pittsburgh

C&O Trail you fly into one of the Washington DC airports (Reagan is the closest)

Mickelson Trail - you fly into Rapid City, SD

Prince Edward Island Tours fly into Charlottetown, PE CANADA

Le P'tit Train du Nord tours fly into Montreal, QC CANADA

Florida Coast to Coast Tours fly into Tampa or St. Petersburg FL airports

Florida Keys Tour Fly into Miami and either fly out of Key West or back in Miami

The single supplement fee is cost for one person in the room.  Our listed rates are based on 1 bed - 2 people in room and the Single Supplement is the cost of 1 bed with 1 person in room.

Emergencies happen, you never know when a medical or family crisis may occur that will force you to change your vacation plans. Crossroads Bike Tours does offer Booking Protection at checkout however below are a few great travel insurance suggestions:

Sports Cover Direct  https://www.sportscoverdirect.com/insurance/cycling-insurance/

Berkshire Hathaway Travel Protection https://www.bhtp.com/?gclid=EAIaIQobChMIiI6X45D74gIVCL3sCh3HoAX-EAAYBCAAEgLh5_D_BwE

We offer 3 rooming options, Queen with 2 people, Queen with 1 person and 2 beds in one room.  In some cases where people want 2 beds in one room they might actually receive 2 rooms due to a location only offering one bed per room.  

Yes! All the trails have water available at most Trailheads from April - October.  We recommend 2 water bottles for the trail.  On Fully supported rides, at every support stop, there will be a cooler with ice water and energy drinks for you to refill. We will also have energy bars and other items to keep you fueled during your ride. There are also drinks available in some of the towns you pass through.

Possibly.  On many of the tours you pass through small towns with few restaurant options.  During your day ride, we recommend having your own food available.  At most lodging towns there are options for gluten-free and vegetarian diets.

You will enjoy your ride more if you have been riding your bike on a regular basis for the past 30 – 60 days.  Getting your rear end accustomed to long rides is almost as important as preparing the rest of your body. You aren’t training for the Olympics however you do want to ensure your body can handle the 30-40 miles a day with occasional breaks.  We are not into speed on these tours but you should be able to maintain a 10 mph pace at the minimum.  All of the trails have crushed limestone so there is a constant drag on your bike.  You will see a 2-3 mph reduction in speed from other smooth surface rides.

Gratuities are not part of your tour.  

Gratuities are not expected but very much appreciated.

For self-guided tours, you are expected to ride each day to the next destination.  If you want to be shuttled to your next location you will need to call the shuttle company or taxi to see if they have a driver available and pay the cost of the transfer.

For Fully-supported rides, we have our support vehicle along the route when we are on the trail. If you feel like taking a break, our guides will be waiting for you with the van and trailer, as well as some much-deserved food and drink. It’s at these times that you can make the decision to continue riding for another leg, or hop in the van for a break. The guide driving the van will appreciate the company!

For the Self-guided tour you are expected to carry your bags unless you have purchased luggage shuttle for your bags.   If you purchased luggage shuttle then you will leave your bags in the lobby of your hotel and your bags will be in the lobby of your next hotel by 4pm so bags won't be available during your ride.

For the Fully-Supported ride, during the KATY ride your luggage will be in the SAG trailer. We recommend bringing along a backpack, or a day pack to keep in the van and store your essentials. That way if you’re missing something out on the route, you can just dive into the van at a support stop.

On our Fully-supported tours, yes, they can ride in the van at regular trip cost. We do not offer discounts to guests who choose not to ride a bike, but welcome their company if they would like to join the trip.

Here is the packing list we recommend for bike tours:

Bike, helmet, accessory bag, spare tubes, pump (all included with rental bike along with water cage)

bike wear, riding pants, riding shoes, cycling socks, rainwear, windbreaker, bike gloves, layers(check temps)

sunglasses, sunscreen, lip balm, bug spray, headphones

Cell phone, charger, Drivers License, cash, credit cards, medicine, medical info.

water bottle,  snacks, water, power drink?

After riding clothes, jacket, shoes, socks, underwear, toiletries, swim suit

Only in extreme circumstances do we cancel a tour. Trips depart rain or shine! However, in the unlikely event of a severe weather event, a tour may be cancelled.

Yes, Crossroads Bike Tours specializes in multi-day self-guided tours with lodging, navigation and shuttle support.  In addition, we provide bike rentals, luggage shuttle and extra nights lodging for our tours.  Crossroads Bike Tours is the #1 Tour Operator on the Katy Trail and in North America.

If you want to drive to your next destination, you will need to call a shuttle company or taxi the day before to see if you can ride with the luggage transfer or if an additional vehicle can be arranged. You would be responsible for the cost of an additional transfer vehicle should you require it. 

You should have spare tubes and you or someone in your party should be able to change your own tire.

You or someone in your party should be able to do very minor repairs such as putting your bike chain back on if it falls off and making slight adjustments to your brake pads. For other more serious repairs, you can call our office and we will find the closest bike shop and provide phone assistance.

We highlight bike shops in our app for information on the trail.

You should contact the local emergency number that is provided in your guide Book. After contacting emergency services at your destination, please contact our office for any assistance you may need, or to advise if you will continue the tour. We also recommend traveling with a first aid kit for minor injuries.

Yes, we do! Please contact our office to request a Hybrid, Gravel or E-bike, subject to availability.

When you leave a hotel or BnB they will instruct you to the designated luggage drop-off area and your bags will be in the next location in the lobby.

WAIVER & RELEASE OF LIABILITY, ASSUMPTION OF RISK, AND INDEMNIFICATION AGREEMENT

By purchasing a tour with Crossroads Bike Tours, Inc., I desire to participate in the activity described above, and all activities related or connected thereto (the “Activity”), organized by Crossroads Bike Tours, LLC (the “Company”). In consideration of being permitted to participate in the Activity, I hereby agree to all the terms of this Waiver of Rights and Release of Liability, Assumption of Risk, and Indemnification Agreement (this "Agreement ").

• Assumption of Risk: I understand that participation in the Activity involves inherent risks and dangers, including serious injury or death, contact with other participants, equipment failure, inadequate safety equipment, imperfect trail conditions, imperfect weather conditions, and property damage or loss. These may result not only from my own actions, inactions, or negligence, but also from the actions, inactions, or negligence of others. Further, there may be other risks not known to me or reasonably foreseeable at this time. I understand the risks involved, and I voluntarily and freely assume the risks of the Activity and those risks that may occur as a result of my participation in the Activity.
• Release from Liability: I fully and forever waive, release, and discharge Company and its respective affiliates, members, employees, agents, successors, assigns, and all others involved in the Activity (collectively “Releasees”) from any and all injuries, losses, damages, claims, demands, lawsuits, expenses, including attorney fees and any other liability of any kind (collectively “Claims”) arising out of or in connection with my participation in the Activity, even if it is due to the negligence, omission, or other fault of Releasees.
• Indemnity: I agree to defend, indemnify, and hold harmless Releasees from and against any and all Claims incurred by Releasees or paid by them to any person resulting from or related to my participation in the Activity.
• Health and Safety: I represent that I am in good health, in proper physical condition, and do not have any medical or other conditions that would impair my ability to participate in the Activity. If at any time I believe conditions to be unsafe or am no longer in proper physical condition to participate in the Activity, I will immediately discontinue further participation, assuming all risks inherent in discontinuing further participation. I agree to: (a) follow any and all instructions, recommendations, and cautions of Company, its employees, and its agents at all times during the Activity; (b) comply with all applicable laws and trail rules while participating in the Activity; (c) not operate any bicycle during the Activity while under the influence of any intoxicant, prescription medicine, or other drug that would impair my ability to operate a bicycle; (d) wear a bicycling helmet at all times during the Activity; and (e) accept responsibility for the condition and adequacy of my riding equipment and any equipment provided for my use. 
• Publicity: I grant Company an irrevocable and unrestricted right, license, and authority to use my name, photos, and likeness, at Company’s sole discretion, for informational and marketing purposes. 
• Medical Treatment and Expenses: I consent to receive medical treatment which may be deemed necessary in the event of any illness, accident, or injury, or medical emergency resulting from or in connection with my participation in the Activity. I understand that I am solely responsible for all costs related to such medical treatment or medical transportation.
• Miscellaneous: This Agreement shall be binding upon and enforceable against me, my personal representatives, spouse, assigns, and heirs. If any portion of this Agreement is held invalid, the remainder shall not be affected and shall continue in full force and effect. The terms of this Agreement shall continue from this date forever.

I HAVE READ THIS AGREEMENT AND FULLY UNDERSTAND ITS TERMS. I UNDERSTAND THAT I AM VOLUNTARILY GIVING UP SUBSTANTIAL RIGHTS. BY PURCHASING A TOUR I  AGREE FREELY AND VOLUNTARILY, WITHOUT INDUCEMENT, ASSURANCE, OR GUARANTEE BEING MADE TO ME.

PRIVACY POLICY

Effective date: June 21, 2019

Crossroads Bike Tours operates the crossroadsbiketours.com website.

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. Our Privacy Policy for Crossroads Bike Tours is created with the help of the Free Privacy Policy Generator.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from crossroadsbiketours.com.

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

Email address

First name and last name

Cookies and Usage Data

Usage Data

We may also collect information how the Service is accessed and used. This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

Session Cookies. We use Session Cookies to operate our Service.

Preference Cookies. We use Preference Cookies to remember your preferences and various settings.

Security Cookies. We use Security Cookies for security purposes.

Use of Data

Crossroads Bike Tours uses the collected data for various purposes:

To provide and maintain the Service

To notify you about changes to our Service

To allow you to participate in interactive features of our Service when you choose to do so

To provide customer care and support

To provide analysis or valuable information so that we can improve the Service

To monitor the usage of the Service

To detect, prevent and address technical issues

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Crossroads Bike Tours will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements

Crossroads Bike Tours may disclose your Personal Data in the good faith belief that such action is necessary to:

To comply with a legal obligation

To protect and defend the rights or property of Crossroads Bike Tours

To prevent or investigate possible wrongdoing in connection with the Service

To protect the personal safety of users of the Service or the public

To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

Statcounter

Statcounter is a web traffic analysis tool. You can read the Privacy Policy for Statcounter here: https://statcounter.com/about/legal/

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18.

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Gratuities for the shuttle, hotels, and restaurants (where Crossroads Bike Tours pay the bill) are included in the cost of the tour.

Gratuities for the guides on the tour are entirely at your discretion based on the level of service you receive. 

Gratuity is not included in the tour.  Shuttle service, hotel personnel always appreciate but do not expect tips.  Tips are entirely at your discretion based on the level of service you receive.